Shop FAQ

Are the photos on glossy or matte photo paper?

The photos are printed on glossy photo paper. If you would prefer matte, please write a note in the “Order notes” section on the Checkout page.

When will I get my prints? 

Please allow for a few days for printing, and all orders are shipped via Snapfish as soon as they are ready. You will receive your tracking number as soon as your prints are shipped, and the estimated delivery is up to 8 business days. If you need expedited shipping, please email me at julia@throughjuliaslens.com so I can change the shipping amount and information for you.

Do you have any other products or photo sizes?

If you would like a custom order (photo cards, calendars, photos printed on canvas, etc.), please contact me at julia@throughjuliaslens.com to see if I can create what you want.

Can I cancel an order?

An order can be canceled and refunded within 12 hours after the order is placed. If you need to cancel the order after the 12 hours and it’s already in production and being shipped, you will need to return your order before the refund will go through.

Can photos be shipped internationally? 

Currently, the store does not have international shipping options. If you are outside the United States, please email me at julia@throughjuliaslens.com to talk about shipping options.

If you have any other questions, you can shoot me an email at julia@throughjuliaslens.com!

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